The ransomware attack on Forward Air’s (NASDAQ: FRWD) operational and information technology systems more than a week ago has caused shipping delays for customers, especially those that use them to move loads to, from and between airports.
Cargo is moving, but the information flow is hampered without the automated interfaces companies rely on, logistics professionals say.
Freight forwarders and airlines are scrambling to locate freight, book loads and find other ways to communicate with Forward Air as well as their own customers in the absence of electronic connectivity, according to industry executives.